Welcome

Our friendly staff are dedicated to your customer satisfaction

The mission of DCH Auto Group is to be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity, and teamwork. We put an emphasis on providing exceptional customer service. For us, customers are supreme and serving you is our top priority.

At DCH Tustin Acura it is our goal to ensure customer satisfaction. Our customers deserve the highest level of service and we aim to deliver just that. We treat each customer with respect and guarantee every customer's visit is productive and efficient.

To proudly maintain this distinction:

• We provide personalized service to each customer.
• Our Service Adviser and Service Manager speak directly to customers with their direct phone line.
• We answer all phone calls professionally and with priority.
• All customers are greeted in a productive manner.
• All service work and charges are clearly explained
• All of our work is backed up by a 12-month or 12,000-mile warranty.
• We listen to your description of the problem and attempt to fix it right the first time.
• We are equipped with the most advanced and Acura factory approved diagnostic and repair tools and have access to latest factory bulletins.
• Our technicians are factory trained and mostly ASE certified.
• We use only genuine Acura or Acura-approved parts and best oil and other fluids available in the market.
• We provide fair and competitive prices and our work meets or exceeds industry standards.
• We provide you with honesty and integrity because we want to become your family and friend's first choice to do business.

In addition to our commitments as DCH employees of Tustin Acura, we offer services and amenities such as:

• A comfortable customer lounge for you to relax while waiting for your vehicle to be fixed.
• Complimentary gourmet coffee or tea, magazine and TV.
• Workstations equipped with wireless Internet access.
• Loaner car availability when overnight service is required.
• A convenient online service appointment scheduling
• Early or Late drop off service.
• A courtesy wash by hand for all serviced vehicles
• VIP Points per dollar service loyalty 'Customer Rewards Program' unique to our dealership.
• A free shuttle drop off service* within a 10-mile radius of DCH Tustin Acura to your home, work place, school, shopping, theaters, restaurants, etc. (*Please be sure to discuss shuttle service arrangements with your consultant.)

During your visit at DCH Tustin Acura we look forward to providing you with the best experience with our award-winning, customer service and amenities.